FAQ

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FAQ

A: Add items to your cart and complete checkout. Then, send us your order number and Visit Code via live chat. We'll deliver your order to your island within 5-10 minutes! ⏳✨
Your order number can be found in the order confirmation email sent to the email address you used during checkout. If you can't find it, please check your spam folder or other email accounts you may have used. 📧

Follow these steps to get your Visit Code:

1️⃣ Interact with the Valley Visit Station. 🏡
2️⃣ Open the connection to allow visitors. 🔓
3️⃣ A Visit Code will be generated—copy the code and send it to us via live chat along with your order number. 💬

That’s it! If you need assistance, our 24/7 support is here to help. 😊

A: No, you must own the corresponding DLC to purchase its items. DLC items are tied to the specific content of the DLC, so you’ll need to have the DLC installed to access those items in your game.

A: Normally, you will receive your order within 5-10 minutes after you send us your order number and visit code.

A: We deliver Star Coins as Shiny Diamonds and Dreamlight as Dream Shards. To receive your Star Coins, sell the Shiny Diamonds at Goofy’s Stall. For Dreamlight, use the Dream Shards at a crafting station to craft Dreamlight.

To unlock multiplayer in Dreamlight Valley, you need to complete Vanellope’s "Valley Visits!" quest. First, unlock Vanellope as a villager and raise her Friendship Level to 4. Then, place the Valley Visit Station in your valley and interact with it to generate a Visit Code. Make sure your game is connected to the internet. 🌐
1️⃣ After you provide your order number in Live Chat, we will send you a Visit Code along with instructions.

2️⃣ In your game, return to the main title screen, select Multiplayer, and enter the Visit Code we provided.

3️⃣ Once you arrive on our island, pick up your currency. 💰

4️⃣ After collecting your order, save your game and return to the title screen to leave.

If you have any questions, feel free to reach out via Live Chat—we’re happy to help! 😊