Shipping Policy
Shipping (Service Completion) Policy
When will my service be completed?
We begin working on your in-game request as soon as we receive your order and any required details. Completion time depends on the scope of the task and current game conditions. Many orders can be finished within 10–15 minutes, but larger or more complex requests may take longer. Because we provide a time-based service, there is no shipping or delivery of digital goods involved.
Possible reasons for delays
Occasionally, factors beyond our control can affect how quickly we complete your request, including:
- Game servers undergoing updates, fixes, or maintenance.
- Internet connectivity issues or other network interruptions.
- Incomplete or incorrect order details provided to us.
- High demand that affects scheduling (delays are based on availability of our time, not inventory).
If we anticipate a delay, we will contact you via email or live chat with an update.
Order status and updates
You can check the status of your service at any time by contacting our 24/7 live chat support. If you have an account, you can also log in to view your current order status online.
Partial completion
For large or multi-step orders, some tasks may be completed before others. When this happens, we will keep you informed and complete the remaining steps as quickly as possible. If you have any concerns, please reach out via live chat or email and we will help right away.